Refund Policy

Last Updated: January 2025

This Refund Policy explains the terms and conditions under which AssetContinuum Space ("Company," "we," "us," or "our") processes refunds for services provided. Please read this policy carefully before engaging our services.

1. Overview

AssetContinuum Space is committed to providing high-quality asset management consulting and advisory services. We understand that circumstances may arise requiring refund consideration. This policy outlines the conditions, procedures, and timelines for requesting and processing refunds.

2. Applicability

This Refund Policy applies to the following services:

• Consulting and advisory service fees
• Subscription-based services and memberships
• Educational programs and workshops (if applicable)
• Proprietary research reports and analysis (if sold separately)
• Any other paid services offered by AssetContinuum Space

3. Consultation and Advisory Services

3.1 Initial Consultation Refunds

For initial consultation services:

• Cancellation 48+ hours before scheduled consultation: Full refund (100%)
• Cancellation 24-48 hours before consultation: 50% refund
• Cancellation less than 24 hours before consultation: No refund
• No-show without notice: No refund

3.2 Ongoing Advisory Services

For ongoing advisory service agreements:

• Services are billed on a monthly, quarterly, or annual basis as specified in your service agreement
• Refunds for ongoing services are evaluated on a case-by-case basis
• Clients must provide written notice of cancellation according to their service agreement terms
• Prorated refunds may be available for unused portions of prepaid service periods
• Services already rendered are not eligible for refund

3.3 Custom Research and Analysis

For custom research, analysis, or consulting projects:

• Refunds are available if cancellation occurs before work commences
• Once work has begun, fees are generally non-refundable
• Partial refunds may be considered based on work completion percentage
• Specific terms will be outlined in project agreements

4. Subscription Services

4.1 Monthly Subscriptions

• Subscribers may cancel at any time
• Cancellation takes effect at the end of the current billing period
• No prorated refunds for partial months
• Access continues until the end of the paid period

4.2 Annual Subscriptions

• Cancellation within 14 days of purchase: Full refund minus any services already accessed
• Cancellation 15-30 days after purchase: Prorated refund based on unused months
• Cancellation after 30 days: No refund, but subscription will not auto-renew

5. Educational Programs and Events

For workshops, seminars, webinars, or educational programs (if applicable):

Note: Transfers to alternative dates or attendees may be permitted with advance notice, subject to availability.

6. Non-Refundable Items and Services

The following are NOT eligible for refunds under any circumstances:

• Free content, white papers, and publicly available educational materials
• Services fully rendered or completed
• Third-party fees or expenses incurred on your behalf
• Processing fees, transaction fees, or administrative charges
• Custom work products delivered and accepted
• Access to proprietary frameworks or methodologies after delivery
• Archived or historical content accessed during subscription period

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a written request via email to [email protected]
2. Include the following information:
   • Your full name and contact information
   • Service or product purchased and date of purchase
   • Invoice number or transaction ID
   • Detailed reason for refund request
   • Supporting documentation (if applicable)
3. Submit your request within the applicable timeframe as specified in this policy

7.2 Processing Timeline

• Acknowledgment: We will acknowledge receipt of your refund request within 2 business days
• Review: Your request will be reviewed within 5-7 business days
• Decision: You will be notified of approval or denial via email
• Processing: Approved refunds will be processed within 10-14 business days
• Receipt: Refunds will be credited to your original payment method within 5-10 business days after processing (timing may vary by financial institution)

8. Refund Methods

Approved refunds will be processed using the following methods:

• Original Payment Method: Refunds are typically issued to the original payment method used for purchase
• Credit Card: Refunds appear as a credit on your statement within 5-10 business days
• Bank Transfer: Direct refunds to your bank account may take 7-14 business days
• Alternative Methods: In exceptional circumstances, alternative refund methods may be arranged with mutual agreement

Note: Transaction fees, currency conversion fees, or other third-party charges are non-refundable.

9. Service Dissatisfaction

If you are dissatisfied with our services, we encourage you to:

1. Contact us immediately to discuss your concerns
2. Allow us the opportunity to address issues and improve service delivery
3. Provide specific feedback about what did not meet expectations

We are committed to client satisfaction and will work diligently to resolve concerns. Refund requests based on dissatisfaction will be evaluated on a case-by-case basis considering:

• The nature and validity of complaints
• Whether we were given opportunity to address concerns
• The extent of services already provided
• Efforts made to resolve the situation

10. Force Majeure and Service Interruptions

10.1 Company-Caused Interruptions

If we are unable to provide services due to reasons within our control, you may be eligible for:

• Full refund of fees for services not rendered
• Prorated credit for interrupted subscription periods
• Rescheduling of consultations or services at no additional charge

10.2 Force Majeure Events

In cases of force majeure (natural disasters, pandemics, government actions, etc.), we will:

• Make reasonable efforts to provide alternative service delivery methods
• Offer rescheduling options when possible
• Evaluate refund requests on a case-by-case basis

Force majeure events do not automatically entitle clients to refunds but will be considered in refund decisions.

11. Fraudulent or Unauthorized Charges

If you believe you have been charged fraudulently or without authorization:

• Contact us immediately at [email protected]
• Provide details of the unauthorized charge
• We will investigate promptly and reverse charges if fraud is confirmed
• You may also contact your financial institution to dispute the charge

12. Disputes and Chargebacks

Before initiating a chargeback with your financial institution, we request that you:

• Contact us directly to resolve the issue
• Allow us a reasonable opportunity to address your concerns
• Provide documentation supporting your position

Please note:

• Chargebacks may result in immediate suspension of services
• We reserve the right to provide documentation to financial institutions disputing unwarranted chargebacks
• Fraudulent chargeback attempts may result in account termination and legal action

13. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Take effect immediately upon posting
• Apply to services purchased after the modification date
• Not affect services purchased before the modification (previous terms apply)

Significant changes may be communicated via email to existing clients.

14. Exceptions and Special Circumstances

We recognize that exceptional circumstances may warrant consideration beyond standard policy provisions. Requests involving:

• Medical emergencies
• Family crises or bereavement
• Unexpected financial hardship
• Other extraordinary situations

will be evaluated individually with compassion and fairness. Please provide relevant documentation to support such requests.

15. No Guarantee of Service Performance

We cannot and do not offer refunds based on:

• Investment losses or underperformance
• Market volatility or adverse conditions
• Changes in financial circumstances
• Disagreement with advice or recommendations (if they were provided in accordance with your service agreement)

16. Contact Information

17. Governing Law

This Refund Policy is governed by the laws of France. Any disputes arising from refund matters will be subject to the dispute resolution provisions outlined in our Terms and Conditions.

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.